On collection you will be asked to help us fill in a form listing what you are claiming for & any other un related damage that can be Seen.
Please only claim for items relating to the insurance incident as an engineer from your insurance company will view the car.
CLAIMING FOR DAMAGE NOT RELATED TO THE INCIDENT IS FRAUD
If you require additional work undertaking ,such as Body work , paintwork, Air conditioning, Servicing, Tyres and Exhausts. it is cheaper to put it in hand at this stage, and we are happy to provide a written estimate.
PLEASE REMOVE ALL VALUABLES AS WE WILL NOT BE HELD RESPONSIBLE FOR THEM.
You will also be required to fill in Courtesy Car paperwork to protect both parties:
- Condition of Courtesy car
- Insurance which you must transfer onto your own policy. Our policy has a £1000 excess and restricted drivers. A valid driving license must be presented.
- Road traffic act. You are liable for all fines which you must settle with the authorities immediately. Failure to do so will create further costs which will be charged to yourselves.
For the comfort of all our customers we ask you to refrain from smoking & the carrying of animals. Charges may be made for damage or dirty cars.
- As a prudent motorist it is your responsibility to check tyre pressures & levels.
Punctures & tyre damage are your concern.
FUEL is the responsibility of the user, though cars will usually have a minimum of 5 litres. We will not pay for any excess fuel left in the car when returned.
Once repairs are nearing completion we will advise you and arrange a suitable delivery date. If you are going to be away please inform us when the vehicle comes in for repair or a late return charge will be made for the loan car.
Your insurance excess is payable to us on delivery and may be settled in cash, Debit or credit card (2% surcharge).
Your contact on reception is Michelle/ Peter